©2013 Analicomm, Inc., Columbus, Ohio
Sample Script – Don’ts
Welcome to The Acme Company. To
check your account status, visit us on the
web at www.operationstech.com.
If you know the person's extension, you
may dial it at any time. For the company
directory, press '1'. For Technical
Support, press '2'. For Customer Service,
press '3'. For Sales and Marketing, press
'4'. If you would like to talk to the
receptionist, press '0' or stay on the line
and one of our friendly staff members
will assist you. Thank you for calling The
Acme Company, where "Technology and
business come together."
This is typical of many poorly
designed Auto-Attendants currently
in use.
The greeting is both muddled
and confusing. The important
information is lost in too many
words for the caller to easily
remember.