Program Rules – “Dos”

Begin by identifying yourself.

Keep the greeting short so returning callers are

not delayed.

Tell your callers as soon as possible when they

can dial their party's extension if they already know it.

Keep messages conversational and clear. The

more concise a message, the more easily it is

understood.

Use options that are commonly accepted. For

example, "Press zero for the Operator" or "Press the

star key to repeat this menu."

Put the most frequently called options first.

Give the option description before you give the

option number. For example, "For Customer Support,

press '5'."