Probably. But, how much savings are realized depends on

the costs of the environment it is replacing. In the past,

organizations with multiple locations, that maintained both a data

network and a telephone network, were benefited most.

Organizations with overseas operation that had data circuits to

transmit financial data at night, found VoIP allowed these circuit

to be used in the daytime to avoid the cost of international long

distance. But, today’s marketplace is much more competitive, and

these historical uses have become less relevant. 

Today, cost justification is less focused on reducing current

expenses, and more focused on quantifying the value of

improved productivity. Productivity will increase as various

systems and services are deployed which actually improve work

flows. The great shortfall in this area is that few organizations do

a sufficient job of establishing a base line for the current

environment. As improvements are systematically deployed, day

to day operation dilutes the perceptions of these improvements,

and over time people forget about where they started.  Very

successful projects can receive lackluster reviews because

improvements were spread out over time and their value was not

sufficiently quantified.