It is better to think of migrating to a new VoIP system than

to think of it as a cutover or conversion to a new system.

You and your vendor(s) should design an implementation

plan divided into separate, manageable steps, where each step

build on the ones before it. Make sure you have adequate

training and support for users along the way. This will mitigate

user problems and minimize “technology shock.”

The more sophisticated and integrated systems become,

the more difficult it is to make significant changes. Making

significant changes once the project is underway can be very

expensive and time consuming. This is why we repeatedly

stress the planning process.

Also, remember to establish a 10%-15% reserve in your

budget to address unforeseen issues.