©2013 Analicomm, Inc., Columbus, Ohio
Summary
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IVR is a combination of computer
hardware and software that permits callers
to service their own requests.
In many applications IVR can reduce
“people” time from 20%-40%, and extend
operational hours to 24/7 at no additional
cost.
IVRs use custom designed software
tailored to the specific hardware, system
software, and application it is intended to
support.
The “Key” to a successful IVR
implementation is the clarity and
completeness of the “roadmap” used in its
design.
