©2013 Analicomm, Inc., Columbus, Ohio
Advantages of new VoIP Systems
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In VoIP systems which use the data
network to connect users, ACD agents do
not have to be in the same physical
location, but can be located anywhere
that is connected to the corporate
network.
It is even possible, using the Internet,
to connect remote workers to an ACD
group and give them the same
capabilities as an agent on site.
These people can function as “part-
time” agents who log into the ACD when
they are needed, and log off when they
are not.
