©2013 Analicomm, Inc., Columbus, Ohio
Fitting the pieces together
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ACD software is typically a part of
the main telephone system, but it can
also be a separate telephone system
connected to the main telephone system.
Announcements and Reporting
systems are typically “peripheral”
systems, connected to the telephone
system via a LAN.
Connecting the ACD to the outside
world is best done via its’ own set of
facilities. This eliminates the possibility
of ACD operations interfering with
normal corporate communications.
