©2013 Analicomm, Inc., Columbus, Ohio
Connectivity to the World
CLICK TO ADVANCE
of 12
Connecting the ACD to the outside world
can be any of the following depending on
your system:
o
Digital trunks (Primary Rate Interface,
i.e. PRIs)
o
IP trunks (Session Initiated Protocol,
i.e. SIP)
Connecting Agents to the ACD can be by
telephone wires (analogue or digital) or by
your LAN (VoIP), depending on your system.