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Connectivity to the World
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Connecting the ACD to the outside world
can be any of the following depending on
your system:
o
Digital trunks (Primary Rate Interface,
i.e. PRIs)
o
IP trunks (Session Initiated Protocol,
i.e. SIP)
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Connecting Agents to the ACD can be by
telephone wires (analogue or digital) or by
your LAN (VoIP), depending on your system.