Analicomm, Inc.
© Analicomm, Inc., Columbus, Ohio, 2013
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Helping your Organization VISUALISE


The links below allow you to access a series of self-guided presentations designed to provide

a non-technical review of the various topics. Our goal in providing this information is to enable

people to understand the various elements that make up a system, and to recognize each

element’s role in supporting a “state of the art” communications environment.

We will periodically add to and update these presentations.

Click icon to view each presentation

Integrated Voice Response Automatic Call Distribution Auto Attendant Call Detail Recording Mobility Unified Communications Telecommunications Planning Video Conferencing VoIP Explained Evolution of the Contact Center
The foundation for Telecom Management
A discussion of the pros and cons of VoIP technology
Technology to direct and route telephone calls
ACD - Call queuing and the even distribution of calls
IVR - Helping callers service their own requests
Trunking Options