Analicomm, Inc.
© Analicomm, Inc., Columbus, Ohio, 2013
Helping your Organization
VISUALISE
Tutorials
The links below allow you to access a series of self-guided presentations designed to provide
a non-technical review of the various topics. Our goal in providing this information is to enable
people to understand the various elements that make up a system, and to recognize each
element’s role in supporting a “state of the art” communications environment.
We will periodically add to and update these presentations.
Click icon to view each presentation
The foundation
for Telecom
Management
A discussion of
the pros and cons
of VoIP technology
Technology to
direct and route
telephone calls
ACD - Call queuing
and the even
distribution of calls
IVR - Helping
callers service
their own requests
