Analicomm, Inc.
© Analicomm, Inc., Columbus, Ohio, 2013
Helping your Business
PRODUCE
The Client Program
Tailored to each client’s needs
Every organization is different. Analicomm has learned that the key to developing a
successful working relationship depends on tailoring our assistance and support to each
individual client. There is no "one size fits all" approach.
Developing a program for a client involves two objectives: (1) tailoring support to a
client's needs, and (2) providing that support at a budgetable cost, with minimal "creep".
Provisioning the program involves combining varying elements from three categories of
support.
Support categories
Hourly work - Hourly work is typically task oriented and involves a relatively small
expenditure of time.
Projects - Projects bundle a larger amount of time. They are built around a Scope of
Work that identifies the nature of the project, the activities that we will perform, the
deliverables that we will provide, and the time frames by which the work will be done.
On Demand - This category is the core of our Client Program and is how we build a
working relationship. It provides clients an unlimited amount of email, telephone, and
video contact for a flat monthly fee. The intent is to make sure we remain plugged in to
activities and changes that effect telecommunications. On Demand support can be used
for the development of strategies and plans, the discussion of issues, the assessment of
priorities, or any other specific issues.
Keeping programs dynamic
The advantage of developing a Client Program is that it can be adjusted as the client's
needs and circumstances change. Unexpected events can re-align priorities over night.
The advantage of developing a long term relationship with a client is that we can make
rapid changes to our Client Program to re-align our activities as needed. We keep
focused on our agreed upon objectives to assure clients that they will not lose the
continuity necessary to put things back on track.